At Hyatt, there’s a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you’ll discover a career you didn’t know existed. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.

We have an exciting opportunity for a Night Auditor to join our Front Office team on a part-time basis.

The benefits for working with Hyatt include:

After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)
Discounted accommodation for associates as well as friend and family
Rewards and recognition programs
Learning and development opportunities
Fully laundered uniform
Discounted city parking
The opportunity to join an international group with endless career opportunities

The Role:

You will be joining an energetic and passionate team of associates who proudly represent the face of Hyatt Regency Sydney. As a night auditor in our busy Front Office Team, your main priority is to be the first point of contact for our guests and assist them with all enquiries to achieve and maintain the Hyatt 5-star service standards. This includes overseeing the overnight operations of the hotel such as verifying guest accounts, reconciling and balancing charges. You will also assist with some aspects of guest services, such as check-ins and check-outs. To be successful in this role, you will acquire a passion to be an exceptional service ambassador to our valued guests to ensure they have a relaxing stay.

Responsibilities Include:

Create memorable experiences for our guests through care and empathy
Be the first point of contact for guests and visitors
Assist with guest enquiries and recommendations
Taking reservations and maintaining guest accounts
Assist with the night audit process
Aid in the operations for the day team to ensure exceptional service is provided around the clock
Support the night manager with daily financial audits and any ad hoc tasks assigned to them by the Manager on Duty

Our Ideal Candidate will possess:

Have minimum 6 months experience within a 5-star hotel
Acquire strong problem-solving skills
Possess a friendly demeanour and excellent interpersonal relationship skills to be able to relate well with customers from diverse backgrounds
Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates
Provide a professional customer service-friendly personality
Have excellent presentation and grooming
Proficient use with Opera
Be literate with computer programs